Talking to someone can do a world of good. No matter the subject, there are a number of services available to help you express yourself and exchange ideas without being judged, as well as discovering other resources that can help you. If you don’t feel comfortable talking face-to-face on a listening line, you can use chat and text messaging with some organizations. It should be noted that services are often offered within specific time slots. To find out more, please refer to the information available on the organization’s website.
What happens when you call a helpline or use a chat or SMS service?
First, a counsellor or volunteer will take the time to listen and discuss with you what led to the difficulties you’re experiencing. This may not solve all your problems instantly, but just talking about them can help to ease your suffering, gain clarity and identify possible solutions. These services don’t deal with mental health problems, but you can take the time you need to feel better after the discussion.
Anorexie et boulimie Québec (ANEB)
This service is for people who have experienced or are living with an eating disorder, or who have issues relating to their diet and body image. Relatives of these people can also contact ANEB.
📞 et 💬 1 800 630-0907
Interligne – Votre espace LGBTQ+
Interligne offers a 24/7 listening service for people affected by sexual and gender diversity. The service is staffed by professionally-trained interventionists and volunteers trained in active listening and LGBTQ+ issues.
Suicide.ca
This Quebec-based digital service specializes in suicide prevention. It offers professional and confidential 24/7 help for anyone experiencing suicidal thoughts, worrying about a loved one or bereaved by suicide.
Kids Help Phone
Kids Help Phone is a free, confidential, 24/7 service specifically for young people aged 18 to 30. Trained counsellors respond to a wide range of concerns and help to free oneself from difficult emotions.
Gambling – Help and Referral
This bilingual, free and confidential service is available 24/7 to anyone with concerns about their use of gambling, video games or the Internet. Service providers talk to people to identify their needs, evaluate possible solutions, propose relevant actions and refer to appropriate resources if necessary.
Drug – Help and referral
This bilingual, free and confidential service is available 24/7 to anyone with concerns about their use of alcohol, drugs or medication. Service providers talk to people to identify their needs, evaluate possible solutions, propose relevant actions and refer to appropriate resources if necessary.
SOS domestic violence
This listening service enables victims of domestic violence (current or past), victims of post-separation violence and their loved ones to discuss the situation in complete confidentiality. The chat and SMS services are not available at all times, but people are invited to use the telephone services when necessary.
Hope for Wellness Helpline
This service is available to all Indigenous people in Canada. It is staffed by experienced, culturally sensitive people. Calling and chat services are available in English and French. Telephone support is also available on request in Cri, Ojibwé (Anishinaabemowin) and Inuktitut.
Phobie-Zéro
This listening service is designed for people suffering from anxiety disorders and their loved ones who wish to better understand the situation. Volunteers are trained by the organization to listen empathetically, offer kindness support and suggest solutions or referrals as needed.
Tel-jeunes
This service enables young people to talk to a counsellor who takes the time to explore the situation at their own pace. It’s confidential and any subject can be discussed.
Tel-Aide and other helplines in Quebec
Telephone services are offered in several regions of Quebec by volunteers trained in helping relationships. These are for anyone experiencing problems of any kind, whether they’re expressing loneliness, fear, aggression or distress.
List of helplines classified by region
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