Crisis management

Crisis management refers to situations where staff members may be called upon to intervene rapidly with students showing signs of acute psychological distress or imminent risk of self-harm or suicidal attempt. These situations may also apply in cases where a student represents a danger to the community.

Crisis management involves a high level of complexity, as it requires appropriate, rapid, and coordinated action. Preparation, appropriate training, and protocols are essential to respond effectively to such situations, and to ensure that all those involved understand their role. A variety of training courses are available, generally covering the knowledge needed to identify who to contact during a crisis, and what actions to take to avoid jeopardizing the safety of the person in distress.

Which actions can lead to effective crisis management among students?

• Establish a communication plan presenting relevant, non-stigmatizing information to be transmitted to the community during emergencies.
• Provide training for all people likely to be involved in a crisis.
• Establish confidentiality practises during the crisis management process.

References

Ministère de l’Enseignement supérieur (2021) Plan d’action sur la santé mentale étudiante en enseignement supérieur 2021-2026

Canadian Association of College and University Student Services (CACUSS). The Post-Secondary Student Mental Health: Guide to a Systemic Approach